faq

Thani Parts is an online marketplace specializing in trading high-quality automotive spare parts in Qatar, delivering them directly to customers' desired locations.

We currently deliver all over Qatar.

We operate from 8:00 AM to 5:00 PM, Saturday to Thursday.

Normal Delivery: Delivered within 24-48 hours. Express Delivery: Delivered on the same day (additional charges may apply).

Once your order is confirmed, a tracking link will be shared via SMS or email. You can track your order using the mobile application or website.

We accept cash on delivery (COD), bank transfers, and online payments

Returns are accepted within 4 days of delivery, provided the parts are unused and in original packaging. Some items may not be eligible for return.

Refunds are processed within 7-14 business days after the returned item passes our quality check.

Shop owners can register by providing the necessary documents, including a valid CR, authorized signatory QID, tax card, bank details, and contact information.

Payments are made to sellers after successful delivery and customer confirmation.

You can reach us at: 3142 9920 or ✉️ support@thaniparts.com.

Double-check your payment details. Ensure your card has sufficient balance. Try an alternative payment method. If the issue persists, contact your bank or our support team at 3142 9920.

In most cases, the amount is automatically refunded within 2-3 business days. If not, please contact support@thaniparts.com with your transaction details for assistance.

Common reasons include: Incorrect card details. Card expiry or insufficient funds. Bank restrictions on online transactions. Please contact your bank for more information.